HELP

DEPOSIT HELP

Deposit

  1. How to do a fund deposit for 396 Club account?
    Fund deposit can be transferred via debit card or bank transfer.
  2. What currencies are acceptable by 396 Club?
    396 Club Malaysia is currently only accept Malaysia Ringgit for the transaction.
  3. Can I use more than one bank account for deposit transactions?
    There are no provisions on the number of bank account used for deposit transactions, however the full name of the depositor of bank account must be same with account name listed in 396 Club. Please note that 396 Club has a right to refuse any kind of transaction conducted by a third party name.
  4. Is the transfer/payment slip need to be sent to 396 Club after I transfer funds via bank?
    It is not a mandatory, but in certain situations, your payment slip is needed to simplify the process of your transaction.
  5. How long does it take to process the deposit transaction?
    Deposit transaction will be processed within 5 (five) minutes after we received your funds. When the account verification is needed for some case, the processing time starts after the verification has been complete.
  6. Where can I get the information of 396 Club account number and how much is the minimum deposit amount?
    Please contact our customer service (online 24 hours) to obtain information regarding the account number and the minimum amount for the deposit transaction.

How to Deposit

  1. Contact our Customer Service (online 24 hours) to obtain information about the 396 Club deposit account number.
  2. Please login to 396 Club website and select "Transaction > Deposit" on menu bar.
  3. Deposit form must be filled by using a valid and correct data.
  4. Fill the deposit amount without any dot/comma symbol. Ex: 1000 (one thousand ringgit)
  5. Enter the correct date and time (am/pm)
  6. Choose selected promotion, if any.
  7. Select "submit" and please be waited while your deposit is being processed.

Please note that any deposit transaction (in/out of promotion) should be adjusted to predetermined policies. 396 Club has a right to refuse any kind of transaction if it does not comply with the policy. For further information please contact our customer service representative (online 24 hours).

WITHDRAWAL HELP

Withdrawal

  1. How to do a fund withdrawal from 396 Club account?
    Fund withdrawal can be transferred to your account via debit card or bank transfer.
  2. What currencies are acceptable by 396 Club?
    396 Club Malaysia is currently only accept Malaysia Ringgit for the transaction.
  3. Any requirement for bank account that I use for withdrawal transaction?
    It is important to note that the payee name entered for withdrawal must be same with account name listed in 396 Club. Please note that 396 Club has a right to refuse any kind of transaction conducted by a third party name and withdrawal request that do not meet the stated policy will be rejected promptly.
  4. How long does it take to process the withdrawal transaction?
    Withdrawal transaction will be processed within 5 (five) minutes, however processing may take longer over the weekends/bank offline/bank holidays or if the account verification is needed for some cases.

How to Withdraw

  1. Please login to 396 Club website and select "Transaction > Withdraw" on menu bar.
  2. Fill the withdraw amount without any dot/comma symbol. Ex: 1000 (one thousand ringgit).
  3. Choose the withdrawal bank type and select the bank option.
  4. Withdraw form must be filled using valid/correct data (full name, bank account no, bank name, etc).
  5. Select "Submit" and please be waited while your withdrawal is being processed.

Please note that any withdrawal transaction (in/out of promotion) should be adjusted to predetermined policies. 396 Club has a right to refuse any kind of transaction if it does not comply with the policy. For further information please contact our customer service representative (online 24 hours).